Return and Refund Policy

At Opinia, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our easy return and refund process.

Returns

• You may return most new, unopened items within 7 days of delivery for a full refund.
• Items must be returned in their original condition, unused, unworn, with all original packaging, tags, and accessories intact.
• To initiate a return, please contact our customer support team at support@opinia.com with your order details and reason for return.
• We require a parcel unboxing video as proof to process returns for damaged or incorrect items.
• We accept return for damaged or incorrect items only.

Refunds

• Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

Exchanges

• We currently do not offer direct exchanges. If you want a different product, please return the original item for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with video evidence.
• We will arrange a replacement or refund as per your preference.

Non-Returnable Items

• Items that have been used, altered, damaged by the customer, or without original packaging, are not eligible for returns.
• Certain hygiene products and digital goods may also be non-returnable.

Cancellation Policy

• Orders can be cancelled within 1 hour of placement by contacting customer service.
• After processing or shipping, cancellations are not accepted.

Contact Us

For any questions regarding returns or refunds, please reach out to:
Email: support@opinia.com
Phone: +91-8923665766